Privacy Policy

Who we are

Hope Freedom Ministry is a community welfare NGO operating in Sham ki Bhattian, Lahore, Pakistan.

Information we may receive

We may receive your name, email address, telephone number, general location, and information you choose to include in an enquiry, volunteer request, support request, or safeguarding report. Basic technical information may also be processed when the website is accessed. Please do not send sensitive identity, medical, or financial documents in an initial message.

How we use information

• Respond to enquiries and requests for assistance.
• Coordinate volunteers, partnerships, and community programmes.
• Manage safeguarding concerns and protect people from harm.
• Maintain responsible administrative, security, and accountability records.
• Operate, secure, and improve the website.

Donations and external services

Online donations are completed through our official GoFundMe campaign. We do not collect card or bank details on this website. WhatsApp, email, Instagram, Google Maps, Google Fonts, and GoFundMe process information under their own privacy terms when you use those services.

Cookies

We do not use advertising cookies or sell information for targeted advertising. Essential technical storage and third-party services may use cookies or similar technologies required for their features. You can manage cookies through your browser settings.

Sharing and retention

We do not sell or rent personal information. We may share limited information with authorised volunteers, service providers, or relevant authorities only when needed to respond to a request, protect someone from harm, operate the website, or meet a legal obligation. Information is kept only as long as reasonably necessary for its purpose.

Security and your choices

We use proportionate safeguards, but no internet transmission can be guaranteed completely secure. Subject to applicable requirements, you may ask us to access, correct, or delete information you previously shared, or to stop future updates. We may retain information where required for safeguarding, accountability, or legal reasons.

Children

The website is not intended to collect personal information directly from children without appropriate adult involvement. A parent or guardian should contact us on behalf of a child. Please report any concern through our Safeguarding procedure.

Policy updates

We may update this policy when our activities, services, or responsibilities change. The effective date above identifies the latest version.